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9.6 отлично 107 Оценки
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9.6
Review score
комнаты
9.8
Staff
9.4
Cleanliness
9.6
Value for money
9.4
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CCatalin
Romania
10Answered on 17 April 2026отлично
· usor de rezervat, liniste si personal amabilStayed April 2026 -
AAnatoly
Bulgaria
9Answered on 06 April 2026отлично
· We have been staying in your hotel for 3 years several times per year. We like location, friendly staff and clean rooms. I also like MBS which chef cooks for me:)Stayed April 2026 -
AAnderson
United States
10Answered on 15 March 2026отлично
· Love the hotel staffStayed February 2026 -
GGrosu
Romania
10Answered on 01 March 2026
отлично
· Totul este la superlativ (cazare, restaurant, personal).· Doar pentru conducere: Ultima dată am vrut să rezerv camera pe site-ul dumneavoastră. Tariful afișat acolo 450 lei (nicăieri nu scrie că e cu mic dejun inclus - cel puțin așa cred, deoarece la recepție tariful unei camere era 350 lei). Astfel că am făcut rezervarea pe booking.Stayed February 2026 -
WWeis
Luxembourg
8.5Answered on 11 February 2026Очень хорошо
· Breakfast buffet, invoicing flexibility (resto in the room price)· Water from shower cabin was leaking outside to the floor (307)Stayed February 2026 -
WWeis
Luxembourg
9Answered on 22 January 2026
отлично
· Breakfast if served as a buffet, flexibility with the bill, tasty meals, good coffee in the room· Long waiting time for warm water in shower, restaurant staff could be more enthusiastic, especially in the morning, explaining how it works (tea and juice is not straightforward)Stayed January 2026 -
BBogdan-Ionut
Romania
9Answered on 08 January 2026
отлично
· Camera a fost curată și bine utilată. Spațioasă și confortabilă. Iubim acest hotel și vederea către pod, fiind deja a treia oară când ajungem la dvs. Am găsit loc de parcare pe trotuarul de lângă sala de gimnastică.· La intrare domnul care dădea cu mopul m-a întrebat de la ușă unde merg. Intram pe ușa unui hotel, unde puteam să merg ? Nu s-au prezentat și nu purta nici legitimație. La recepție, ați încercat să îmi dați o cameră tween, deși eu plătisem una matrimonială dublă. A trebuit să insist și să vă arăt rezervarea Booking pentru a avea câștig de cauză. În restaurant, pătrundea fum de țigară de pe terasă. Ne-am întors în cameră mirosindu-ne părul și hainele a fum de țigară, inclusiv bebelușului nostru de patru luni. Ar trebui instalată o ușă între ele. Pentru această ultimă problemă, voi sesiza ANPC, cu scopul motivării conducerii hotelului.Stayed January 2026 -
SSakamoto
Japan
3Answered on 04 January 2026Unsatisfactory
· The kindness of the receptionist who sent me off and call me a taxi when leaving.· The indifference of the receptionist who welcomed me ( but not welcomed in real sense) when coming. The superficiality of all of cacamaca.Stayed January 2026 -
ZZirek
Turkey
7.5Answered on 25 November 2025Очень хорошо
· The hotel has a gym and sauna, and offers a good massage in addition. It has a nice restaurant.· When I checked in, there was very limited information provided about the hotel facilities, especially regarding the sauna, which needed to be booked in advance. Later, when I used the sauna, the staff complained, even though I wasn’t informed about any reservation requirement. This created an uncomfortable experience. Clear communication at check-in would have avoided this situation, and the waiters in the hotel's restaurant would not have taken care of the order.Thank you for sharing your feedback with us. We\'re glad to hear that you enjoyed our gym, sauna, and restaurant. We are truly sorry for the confusion and discomfort you encountered. You are absolutely right—use of the sauna does require an advance notice of about one hour, so we can properly prepare and heat it in advance. Unfortunately, this was not clearly communicated to you at check-in, and for that we sincerely apologize. At the time of your arrival, the evening shift included a new team member, and although this is not an excuse, it unfortunately led to incomplete information being provided. We take full responsibility for this and have already addressed the importance of clear and consistent communication with our team. We also regret that the interaction with the staff during your sauna visit and in the restaurant did not meet your expectations. This is certainly not the level of service we aim to offer, and your feedback helps us improve. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back and offer you a much smoother and more pleasant experience. Kind regardsStayed November 2025 -
MMihai
Romania
10Answered on 21 November 2025
отлично
· Totul a fost okVă mulțumim mult pentru recenzia dumneavoastră! Ne bucurăm enorm să aflăm că ați avut o experiență plăcută la Hotel Imperio. Apreciem că ați remarcat calitatea camerelor, amabilitatea personalului și curățenia. Sperăm să vă avem din nou ca oaspete în viitorul apropiat!Stayed November 2025